Date of Visit
03 July 2011
The needs apply to:
Wheelchair user who can transfer with carer
Particular Needs Satisfaction Rating
| Alarmed fire doors and one exit in/out | Partially Satisfied |
| Disabled/Parent & Child parking bays with transfer areas | Not Satisfied |
| Doors and aisles wider than 70cm (28in) | Fully Satisfied |
| Doors and aisles wider than 80cm (32in) | Fully Satisfied |
| Doors and aisles wider than 90cm (36in) | Fully Satisfied |
| Doors and aisles wider than 100cm (40in) | Fully Satisfied |
| Enough disabled parking near entrance to ensure at least one vacant space | Not Satisfied |
| Flat walking surfaces | Partially Satisfied |
| Level or ramped access into and throughout the building | Fully Satisfied |
| No threshold strips under doors | Fully Satisfied |
| Longer crossing times at Pelican Crossings | Fully Satisfied |
| Location within 50 metres walking distance of public transport facilities | Partially Satisfied |
| Location within 100 metres walking distance of public transport facilities | Partially Satisfied |
| Room to use a hoist at rear of vehicle | Fully Satisfied |
| Drier or towels adjacent to wash basin | Not Satisfied |
| Driers that don’t switch on automatically when you are close | Not Satisfied |
| Mirror in toilet in view of toilet seat | Not Satisfied |
| Non-perfumed soap | Not Satisfied |
| Outward opening door in toilet cubicle | Not Satisfied |
| Space for assistant in toilet cubicle | Not Satisfied |
| Space to turn wheelchair around in toilet cubicle | Not Satisfied |
| Toilet facilities | Not Satisfied |
| Toilet facilities with grab rails | Not Satisfied |
| Useable transfer area in toilet wider than 70cm (28in) | Not Satisfied |
| Wheelchair accessible toilet facilities | Not Satisfied |
| Good lighting in toilets | Not Satisfied |
| Toilet seat not black | Not Satisfied |
| Toilet with room for pram/pushchair | Not Satisfied |
| Lift providing access to upper/lower floors | Fully Satisfied |
| Lift wider than 110cm (44in) providing access to upper/lower floors | Fully Satisfied |
| Lift wider than 140cm (55in) providing access to upper/lower floors | Fully Satisfied |
| Space for wheelchair to turn round in lift to exit in forward direction | Partially Satisfied |
Additional Comments
We found this attraction very disappointing. Not only were the facilities and car parking gravely inadequate but signage of objects in the house might as well have not existed (telling the visitor that they are looking at a plate or a cup is not signage, it is taking the mike out of the visitors intelligence) We would honestly suggest that disabled people give this venue a wide birth and go and have a look at a National Trust property instead.
Car parking on a steep hill over black rolled granite chips (Not good for wheelchairs) Shop and food plus further toilets at top of hill and completely inaccessible for disabled people. The hill is about 100 ft high and slopes too steeply for wheelchairs to be able to access. It would be possible if one parked on disabled parking at the top of the hill, but without getting into the car and looking for a lower car park place how is one to get to the main attraction, the big house? Most of the toilet facilities are at the top of the hill and thus not checked, unable to reach them in a wheelchair. There is one set of toilets at the bottom outside the house. The disabled toilets were in the ladies, there were nun in the gents. If as in our case the disabled person is female but needs help how can her husband give that help? She informed me that the toilet door opened inwards, and that with her feet stuck against the toilet bowl, she still could not shut the door. We left, heading for Woolly Edge Services on the M1 there being no other option.
