Date of Visit
12 April 2011
The needs apply to:
Myself as a manual wheelchair user with upper body strength
Particular Needs Satisfaction Rating
| Disabled/Parent & Child parking bays with transfer areas | Not Satisfied |
| Doors and aisles wider than 70cm (28in) | Fully Satisfied |
| Enough disabled parking near entrance to ensure at least one vacant space | Not Satisfied |
| External signage and doorbell to attract attention | Not Satisfied |
| Level or ramped access into and throughout the building | Fully Satisfied |
| No threshold strips under doors | Fully Satisfied |
| Wheelchair accessible toilet facilities | Partially Satisfied |
| Under table clearance over 70cm (28in) | Fully Satisfied |
Additional Comments
I experienced first class customer service on this visit.
Although signage indicating a wheelchair accessible toilet wasn’t obvious, when I asked a member of staff, I was immediately given details of the arrangments. I was told that since the building was listed, they had been unable to date to provide suitable facilities.
However, I was told they had an arrangement with KFC, located on the opposite side of the road, for customers to use their accessible facilities if necessary. While not ideal, I commend this type of collaboration and would like to see more of this kind of thing, where facilities can be openly shared.
Restaurant is in city centre location, so parking restricted with some disabled parking bays in the vicinity.
